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Privacy Policy – Findachem Chemical Brokers
5 Duke Street, Southport, PR8 1SE 01234 567891

Privacy Policy

PRIVACY POLICY

Who we are

Our website address is: https://findachem.co.uk.

What personal data we collect and why we collect it

We fully respect our customers’ privacy and ensure that their personal data is fully protected.

Personal data supplied to us by customers is processed by us within the scope of the permission given by them and in accordance with the law, in particular the Act of 29 August 1997 on personal data protection (Dz.U. no. 133 item 883 as amended). We store customers’ personal data on servers which ensure the complete security of the data. Only authorized employees of the company have access to the database.

Every customer who has supplied their personal data to us can obtain full access to their data for the purpose of verifying it, modifying it or demanding its deletion.

The website does not convey, sell or lend its collected customer personal data to third parties, except with the explicit consent or at the request of the customer or at the demand of legally empowered state authorities in connection with ongoing proceedings.

Our website also makes use of Internet cookies. These files are stored on the customer’s computer by our server, and supply statistical data about the customer’s activity in order to offer products matched to the customer’s individual needs and tastes. The customer may at any time disable the “accept cookies” option in their Internet browser, although it should be remembered that in some cases disabling this function may make it more difficult to shop.

We would like to draw your attention to the fact that, if we place links on our website pages to other websites not administered by us, we cannot be responsible either for the content of those sites or for the level of privacy protection provided by the administrators of those sites. When deciding to navigate to such a site, the customer does so at his or her own risk. We encourage customers to read such a site’s privacy policy before supplying his or her personal to that site.

We send advertising and promotional materials to customers only if they have consented to our doing so. This applies in particular to the newsletter sent to customers if they have confirmed by clicking the link clearly indicated by us as serving to agree to receive the newsletter about current promotional offers, discounts and new products in our website . These materials relate only to the products offered by our website .

Please send any questions, applications and suggestions relating to the protection of your privacy, and personal data in particular, to contact@findachem.co.uk or by telephone on +44*********

 

INTERNET WEBSITE RULES

General

  1. The owner of the website is based in , address ul. , NIP (tax ID): , tel. , e-mail .
  2. The Rules are an integral part of the contract of sale concluded with the Customer.
  3. The conclusion of a contract of sale is conditional on the Customer’s accepting the Rules.

Orders

  1. Orders can be placed in the following manner:
  2. b) by e-mail to the address available on the website,
  3. c) by telephone on the numbers intended for the placing of orders, available on the website on the Contact tab.
  4. The parties are bound by the information given on the website next to the purchased product at the time of placement of the order, in particular the price, product description, product features, elements included in the set, and time and method of delivery.
  5. The information on the website does not constitute an offer within the meaning of the Polish Civil Code. When placing an order, the Customer makes an offer to purchase the specified goods. The contract of sale is concluded when the Order is confirmed by the Customer by clicking the confirmation link in the e-mail sent to the Customer.

 

Dispatch of goods

  1. The company sends ordered goods through delivery firms (e.g. the Polish Post Office or a courier firm).
  2. In case of a payment card payment a lead time shall be counted from the date of a positive authorization of transaction by bank.
  3. In case of payment by any method other than cash on delivery, the time until dispatch is lengthened by the period between the placement of the order and the date on which the due amount is credited to the companys bank account.

 

Customer complaints

  1. A customer complaint is accepted on the basis of the Customer’s presentation of proof of purchase of the goods (till receipt or VAT invoice).
  2. If the goods are not in accordance with the contract, the Customer should send the defective goods back to the company together with a description of the defects.
  3. The company will take a decision on a Customer complaint within 14 working days of the time when the goods are returned together with a description of the defects. If verification of the defects requires an expert’s opinion or representative of the manufacturer of the goods, the time available for the company to take a decision is extended by the time taken for the us to obtain such an opinion.
  4. If the resolution of a justified complaint involves sending a new product to the Customer or remedying the defects, the costs of delivery will be paid by the company.
  5. Individual settings of the Customer’s computer and monitor causing erroneous or distorted display of information about goods (e.g. colours) cannot form the basis for a complaint.

 

Right to renounce the contract

  1. Pursuant to the Act of 2 March 2000 on protection of certain rights of consumers and on liability for damage done by hazardous products, the Customer has the right to renounce the contract.
  2. The right to renounce the contract is effective if the Customer makes a declaration of renunciation to Findachem within 10 days of collecting the goods.
  3. The Customer shall return the goods to the Findachem within 14 days of making the declaration of renunciation of the contract. The returned goods should be intact, meaning in particular that they should be complete, in the factory packaging, without signs of use. The costs of delivery are paid by the Customer.
  4. Within 3 working days of receiving the package, Findachem will check the state of the returned product.
  5. Within 7 days of checking the goods, Findachem will repay to the Customer the amount paid less costs of fulfilling the order. The Customer should indicate the bank account number to which the repaid amount is to be transferred.
  6. Should the Customer breach the conditions laid down in paragraphs 2 and 3 above, the declaration of renunciation will be void, the goods are not returnable and Findachem will not refund the paid amount to the Customer.
  7. The Customer does not have the right to renounce the contract in the case laid down in Article 10(3) of the Act specified in paragraph 1 above, i.e. in relation to:
  8. a) provision of services which were commenced, with the Customer’s consent, prior to the elapse of the period allowed for renunciation (this applies to cases of service provision, not sale of goods),
  9. b) audio and visual recordings and those stored on computer data media after the Customer has removed their original packaging,
  10. c) contracts relating to consideration for which the price or remuneration depends solely on the movement of prices on a financial market,
  11. d) consideration having properties specified by the Customer in his or her order or with a close connection to the Customer’s person,
  12. e) consideration which in view of its nature cannot be returned or is subject to rapid deterioration,
  13. f) delivery of press publications,
  14. g) services relating to gambling.

   

Protection of privacy

  1. When placing an order the Customer consents to the processing of his or her personal data solely for the purpose of fulfilment of the order.
  2. The Customer may also give separate consent to receive advertising and promotional materials, including a trade newsletter, from Findachem.
  3. The Customer has the right to inspect and correct his or her data and to demand its deletion.

 

Intellectual property

It is not permissible to use any materials published on the Findachem website (including photographs and descriptions of goods) without the Store’s written consent.

 

Effective date and changes to the Rules

  1. The Rules shall come into effect as of the day on which they are published on the Findachem website.
  2. Findachem reserves the right to make changes to the Rules, which shall come into effect as of the day on which they are published on the Store’s website. Contracts concluded prior to a change to the Rules shall be subject to the version of the Rules effective on the date on which the Customer placed the Order.

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