FAQ's
Please see below some of the frequently asked questions that we receive, please get in touch if you cannot find the answer to your query and we will do our best to help and advise you.
Please get in touch with us to find out the availability of products.
We will send information to your e-mail address about progress in fulfilling your order.
Current information on progress with your order will be sent to your e-mail address.
Date of receipt of goods = dispatch date + delivery time
The dispatch date depends on the availability of products and the selected method of payment, while the delivery time depends on your chosen method of delivery.
Depending on the quantity and weight of the products ordered, the chosen method of payment and your own preferences, you may select one of the following methods of delivery: courier, or collection in person.
The cost of delivery will differ depending on the size and weight of your order.
- transfer to bank account
- cash on delivery
- Paypal
- Bitcoin
Of course, you can collect your order in person. For this method please get in touch on 0123456789
Yes, you can obtain a VAT invoice for products bought from us. We will send out VAT invoices via email or when collecting your order in person.
You can modify your order only up to the time when it has been fully made up. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact us as quickly as possible, preferably by telephone: 0123456789.
You can cancel your order only up to the time when it has been fully made up. After it has been sent to the stated address, cancellation is no longer possible. To cancel an order, contact us as quickly as possible, preferably by telephone: 0123456789
We send out all orders tracked and will provide you with a tracking number so you can keep track of your order and its status.
Yes, products available from us come with a manufacturer’s guarantee valid within the UK. Information on the duration of the guarantee is will be provides as well as on manufacturers’ websites. It is important to retain your proof of purchase (till receipt or invoice) and the original packaging throughout the period of the guarantee – these are required when reporting faults.
Before accepting a package, always check that it has not been damaged in transit. If the packaging carries visible external damage, we advise that you refuse delivery of the package and then contact us by telephone on +0123456789.
If you wish to make a complaint about a product, check whether the complaint should be addressed to us or to the manufacturer. This information can be found on the guarantee card, and also in the product description on our pages or on the manufacturer’s website.
Yes our website is secure, we have a valid SSL certificate which you can view via the padlock symbol in the address bar.
You can modify your order only up to the time when it has been fully made up. After it has been sent to the stated address, changes are no longer possible. To make any changes to your order (change of address, addition of product, change to method of payment or delivery), contact us as quickly as possible, preferably by telephone: 0123456789.